Questions? Contact us
+1 (833) 523-0456
support@skinnyteasgirls.com

EASY RETURNS / REFUNDS

Thanks for shopping at Skinny Tea Girl.
If you are not entirely satisfied with your purchase, we’re here to help!
Returns
We happily offer a 90 day money back guarantee! Send us back your unopened, open, or empty container or bag back!
The 90 days starts at the time of purchase and allows you plenty of time with SkinnyTea Girlt. If you decide you are not satisfied for whatever reason, please simply reach out to our Customer Service team at support@skinnyteasgirls.com
Our return policy lasts 90 days. If 90 days have gone by since you received the item, we cannot offer you a refund or exchange, unfortunately.
Your item must be sent back to us with a copy of your original receipt. Please do not send your purchase back to the manufacturer.
For Order Return inquiries, please email support@skinnyteasgirls.com
Order Changes and Cancellation
Upon purchase, we'll give you 24 hours to cancel or make any changes (sale items are not subject to cancel). Any time beyond that, your order will already be processed, prepared for shipping, and order changes or cancellations cannot be made. Please email support@skinnyteasgirls.com
Damaged /Missing
Items If for some reason your order arrived damaged, unusable or missing items, we will be happy to provide you with a replacement. Please contact our support team to make Damaged/Missing Item Claim. Please email support@skinnyteasgirls.com
"My tracking information says delivered but didn't receive it yet."
If we've confirmed with the post office and shipping carrier that the item has been delivered with a specific date, time and location. We are not responsible for missing items if insured shipping was not selected.
If our shipping carrier or postal office cannot confirm the item was delivered. Please contact us and report it, we will make the arrangements to send you another one.
If the package was delivered to the exact address the buyer entered and it was a wrong address, unfortunately, we won't be responsible for that error. So please double check the shipping address you filled in your shopping cart.
Please contact us for more details so we can find out the best solution for you. Please email support@skinnyteasgirls.com
Refunds
Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you at that time.
We will initiate a refund to the payment method used to make your purchase. Once the credit is processed, it will generally reflect in your payment account within 7-10 days, depending on your card issuer’s policies.
Shipping
Skinny Tea Girl provides Free Shipping; however, customers are responsible for paying the shipping cost for returning a purchased item. Returns shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Sale Items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or canceled
Contact us
If you have any questions on how to return your item to us, please contact us at support@skinnyteasgirls.com

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